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Same here in Brussels, going on since last week Friday. And they do nothing about it. It‘s a shame.
Coupure internet
Bonjour, Depuis hier 16h, j'ai des coupures internet constamment dans la région d'Etalle... C'était revenu un peu hier soir mais là c'est de nouveau down... Impossible de travailler :/ Est-ce un problème général ? Merci d'avance pour votre aide.
Problème
you kan change yourself the path of your bill in "myvoo". Oups, you can of course :8
Did not receive my paper bill for the current month even after requesting it by email previously
Hi, Please help. Did not receive my paper bill for the current month even after requesting it by email previously Thanks Ara
Question
Great. I didn’t even get a sms. I hope it gets solved today or I’ll be in trouble tomorrow..
No internet in Uccle?
All day there is no internet, we are working from home and are using data. Any solution?
Problème
Hello @Antoine L , It's been three days and I haven't heard anything about my request. Is this normal or is it delayed in my case only? one more thing is that I have already paid the bill on the due date without any delay still in my profile it is
concerning installation and activation fee.
Hi, I am a new customer of Voo internet in Mons, Belgium. I have recently ordered the internet ( solo relax 125 Mbps ) plan. According to the plan, the installation and activation were free. But when I received the bill I am charged for installation and activation costs which I don't find right. Can
Question
Hello, Channels without a "B" on their right are avaible in Wallonia, those with a "B" are only avaible in Brussels
Which tv flemish channels be received in wallonia
I receive conflicting official info regarding what can be capted in wallonia. So, what is the truth? Which channels (flemish and english) can be received as part of normal 80 channel tv pack?
Question
So, i see those cannel in the program grid on my pc but i'm not allowed to seen them And those cannel are not in the programm grid on the box evasion. Have you already seen this cannel or it is the first time you see them ?
VOO MOTION
Could you kindly let me know how many channels I can watch on my Android via the voo app. I know for example that I cannot access the BBC. Thank you very much. Have a good weekend
Question
Invoice Payment
I'm saying I'm automatically paying my invoices from my bank account. Even if I have enought balance in my account that payments fails sometimes. After that I'm receiving penalty payment. I paid it several times but it still happens. I tried to pay from my voo page but also there is no pay button in
Problème
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Ma facture
No stable internet - since yesterday
Hello, since yesterday I am experiencing unstable internet connection - based in ixelles. And no, I haven’t changed the place of my modem nor anything else. Yes, I switched it off and on. Not much has changed. Is there a problem in my neighbourhood? I already sent the question to th
Problème
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Ma connexion Internet
Tomorrow is good for us. Either in the morning (8-13) or afternoon (13-17). Please confirm the appointment.
Internet outage 1380
Hello, I live in Lasne and there is no internet connection since yesterday afternoon. It keeps blinking red. Is there an outage?
Problème
Solution acceptée
Hi, Indeed, the only way to cancel a subscription is this number, by the way, and because you left the country in a few days maybe one official can help you (i am not sure they are allowed to do it). If not yet done, putt your customer number i
Impossible to cancel internet subscription
We are leaving Belgium by the end of this month and need to cancel our subscription (internet + TV). The problem is that the only way to cancel a subscription is a line (04 266 41 14) that is operated by people who don't speak English. So I called 4 times already, they always tell me that someone
Problème
Hi Bjorn Ahrensbach, I see that your cancellation request for your mobile was sent on 24/09. The mobile department did the mobile cancellation in October. Your services will then be cancelled at the end of this month. However, as you requested the
Résiliation VOOmobile - déménagement à l'étranger
Nous somme démanger a létrangers le 12 Julie. Jais résilier ma VOO mobile numero plusieur foirs. Dans la site web, par émail et par contacter le service 5050 plusieurs fois. August, septembre et maitenent. Mais c'est impossible ! ! Veuillez confirmer svp la réception de ce Resilliation. Meilleur
Question
Hello @GSS, I don't see any problems with the signal to your modem.Do you see any upload problems when you use it? Would you use a VPN for your test?I've just tested the page in question, I can see the location on the right of your result. W
Very high latency and jitter on upload
Is it normal to have such a high latency and jitter number on my internet line for the past few weeks/months? Download is acceptable but not perfect, but when anything gets uploaded, the numbers are huge and it is felt with only 1 connected internet device in use.
Question
Solution acceptée
Contract cancellation
There are more then three weeks no Internet at our home untill today(27/11/2018), we aksed two times technical come for repairs but no of them fixed the Internet problem, there are still no Internet in our home caused us a lot of trouble, we can't study and work at home. We've made our troubles clea
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Ma connexion Internet
Bonjour pour ma part j'ai bien aimé Mare et aussi Line in the sand série Israélienne actuellement sur Be séries.
Les grosses séries du moment
Que puis-je regarder ? Il y a tellement de séries qui sont diffusées que je ne sais plus où donner de la tête ! Quelles sont les séries les plus populaires en ce moment ? N'ayez crainte, je me suis renseignée pour vous. J'ai pris le temps de sélectionner quelques programmes qui pourraient vous
Article
Solution acceptée
The button in a hole back must be pressed 15/20 sec and the modem will reboot with it’s default settings.
Wifi not turning on(Technicolor modem)
Yesterday around 1400 my wifi stopped working on my Technicolor modem. I have restarted the modem several times. It always has a stable @ light, but the wifi won't turn on. I followed the steps in the guide to turn on the wifi, hold the button for 10 seconds. But when I touch or h
Problème
Solution acceptée
Hello Controleer uw APN-instellingen in uw mobiele gegevens. "Naam van het toegangspunt" : internet.voo.be
Geen 4g Connexxie
Ik heb afgelopen week geen bereik of echt mobiel internet, ik kan wel bellen maar sms’en en mobiel data werkt niet. ik heb al INIT geïnstalleerd en dat lukt een keer en dan is het weer weg en daarna kan ik het niet meer installeren en nog steeds geen 4g of LTE. ik kan ook niet bellen naar de kla
Problème
Thank you @Antoine L , you are right, I'll end this discussion in the current thread.
Comment savoir si je suis en IP publique ou privée (CGN) ?
Possédez-vous une adresse IP publique ou privée (CGN) ? – Souvent, cela ne change absolument rien à votre utilisation des services VOO ! Dans certaines conditions, avoir une adresse IP publique peut toutefois être utile. On vous explique tout ! Avez-vous une adresse IP publique ou privée ? Pour c
Question
Don't mind my last message...I must have been confused last night, I'm sorry :-/ I confirm that restarting the modem will not solve the VOOcorder problem. The version of @roylion15 seems to be confirmed about the high frequencies disturbed because
Be à la demande
Each time I try to watch a movie on be a la demande, the tv says ‘failed to play, press ok to watch tv. Try again later” but why????
Problème
Hello "Requiescat in pace" ! Il est mort donc remplacement de l'appareil requis.
réinitialisation du voocorder
Ayant des soucis de son et d'image sur toutes les chaines, j'ai lancé une réinitialisation du voocorder espérant régler le problème. Le soucis c'est qu'après de nombreuses tentatives celui-ci se fige à 91% lors de la réinstallation des services. L'une ou l'un d'entre vous aurait il une solution af
Problème
Dear, I am leaving the country and want to cancel my voo internet connection. I have been trying to get a response from the customer care number (who refuse to speak in English) for more than a week now and the call back for 4-5 times has not hap
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Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
Question